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Creo WinIPDS Pro - Product Support Portal

Software and Release notes	Troubleshooting Information
Options reference	Relevant IPDS terms
Get WinIPDS Pro up and running	Detailed specifications
Services, templates, drivers	Additional Support Information

Note: that the WinIPDS Pro is fully compatible with the IAPS IPDS in terms of:

• IPDS processing, responses and exceptions.
• SNMP monitoring (paper exceptions and page counter updates)
• PS/PCL processing and driver templates (Drivers for IAPS IPDS can be loaded into WinIPDS Pro)

Program software & Utilities:  

• Software and Release Notes 
• Driver Template Collections
• Intermate IPDS Capture Tool for the IAPS and WinIPDS Pro 
• IPDSTest - a PC based utility for replaying captured IPDS data
  

Options reference:

• All option descriptions are on-line in the WinIPDS Pro GUI and online help.
  

Guides to help you get the WinIPDS Pro up and running

• Getting Started (Accessible through the WinIAPS Pro Web GUI).
• IBM Host configuration (zSeries OS/390 and iSeries AS/400)

Guides to help you configure Services, Templates and Drivers

• WinIPDS Pro / IAPS configuration guide
• Binary string syntax

Troubleshooting Information

• Troubleshooting guide
• See also the capturing and test utilities listed above.

Guides explaining relevant IPDS terms

• IPDS "Page" concepts and terms as implemented in the WinIPDS Pro/Lite and IAPS IPDS
• IPDS finishing operations supported by the WinIPDS Pro & IAPS IPDS
  

Detailed specifications

• IPDS Resident Code Pages
• IPDS Resident Fonts
• IPDS Bar Codes
• True Type Fonts (installation and management)
• Object Containers (what is supported) 
  

Additional Support Information

Please note that Intermate primarily offers support to partners (dealers and so on). If you are an "ordinary" end-user, please contact your point-of-purchase before contacting us.

If you need driver templates for specific printers that are not covered by the standard driver template collections or consultancy services, please contact Creo at ipds_sales@creoservers.com.

To partners: If you need support, please describe the problem in detail in a mail to ipds_support@creoservers.com.

Please include as much of the following information as possible:

1. A detailed description of the problem. Include and comment concrete illustrations whenever possible.
2. The WinIPDS Pro information found in the Status menu group: Software/Firmware Version, namely code level (G59-xx-xx).
3. The features activated by your license key (the email which you received with your license key will list that)
4. Type of host (hardware; operating system; PSF or alternative product from LRS) and the settings you use for the host "writer".
5. Printer type and model. Status sheet from the printer.
6. A copy of the configuration profile (.cfg file) from the WinIPDS Pro (select 'Configuration > Import or Export' in the menu and select an appropriate place to save the file).
7. Results from a captured IPDS trace ( - see "Utilities" above).

This will enable us to give you fast and efficient support.

• Q&As (technical tips and information not included in above documentation)
• Acknowledgement of forreign code in the product

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