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IAPS IPDS - Product Support Portal

Firmware and Utilities	Troubleshooting Information
Options reference	Relevant IPDS terms
Get IAPS IPDS up and running	Detailed specifications
Services, templates, drivers	Additional Support Information

This product portal covers both the IAPS IPDS 200 and 300 series, which are based on different hardware platforms but use the same firmware.

IAPS IPDS 200 series: Services from 1 to 4 printers or MFCs simultaneously with a total continuous throughput of up to 100 ppm.

IAPS IPDS 300 series: Services up to 64 printers or MFCs simultaneously with a total continuous throughput of up to 500 ppm and is capable of driving both workgroup printers and high volume production printers. The IAPS IPDS 300 is delivered in 19” 1U Rack mount cabinet.

Firmware & Utilities

• Firmware, Release Notes and Upgrade Guide
• Driver Template Collections
• Intermate Management and Configuration Utility (IMCU)
• Intermate Appliance Launcher 
• Intermate IPDS Capture Tool for the IAPS
• IPDSTest - a PC based utility for replaying captured IPDS data

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Documentation

Options reference:

• All option descriptions are on-line in the IAPS.

Guides to help you get the IAPS up and running

• Getting Started (for the 200 and 300 respectively).
• Establishing first time contact to the IAPS with the IMCU
• IAPS IPDS models and licenses - using license certificates
• IBM Host configuration (zSeries OS/390 and iSeries AS/400)
• The Printing Environment Guide for OS/400 has additional information relevant to host configuration.

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Guides to help you configure Services, Templates and Drivers

• IAPS configuration guide
• Binary string syntax

Troubleshooting Information

• Troubleshooting guide
• See also the capturing and test utilities listed above.

Guides explaining relevant IPDS terms

• IPDS "Page" concepts and terms as implemented in the IAPS
• IPDS finishing operations supported by the IAPS

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Detailed specifications

• IAPS IPDS Resident Code Pages
• IAPS IPDS Resident Fonts
• IAPS IPDS Bar Codes
• True Type Fonts (installation and management)
• Object Containers (what is supported)
  
   
  

Additional Support Information

Please note that Intermate primarily offers support to partners (dealers and so on). If you are an "ordinary" end-user, please contact your point-of-purchase before contacting us.

If you need driver templates for specific printers that are not covered by the standard driver template collections or consultancy services, please contact Intermate A/S at sales@intermate.com.

To partners: If you need support, please describe the problem in detail in a mail to support@intermate.com.

Please include as much of the following information as possible:

1. A detailed description of the problem. Include and comment concrete illustrations whenever possible.
2. The IAPS information found in the Status menu group: Software/Firmware Version, namely code level (G50-xx-xx) and model.
3. Type of host (hardware; operating system; PSF or alternative product from LRS) and the settings you use for the host "writer".
4. Printer type and model. Status sheet from the printer.
5. A copy of the configuration profile (.cfg file) from the IAPS (select 'Configuration > Import or Export' in the menu and select an appropriate place to save the file).
6. Results from a captured IPDS trace ( - see "Utilities" above).

This will enable us to give you fast and efficient support.

Link to FAQs (Questions & Answers) for all products.

Link to the IAPS Product Support Portal (all IAPS products)

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