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IAPS TNe/HPT and TNe/SCS - Product Support Portal

Firmware & Utilities

• Firmware and Release Notes
• Factory Default IDBs
• Appliance Launcher Utility and Settings Sheet
• Intermate Management and Configuration Utility (IMCU)

Documentation

• Getting Started - hardware installation and intiail configuration using the Applicance Launcher
• Establishing first time contact to the IAPS with the IMCU (as an alternative to the Appliance Launcher)
• USA 7-bit ASCII character set (reference to help with naming restrictions)
• Tips on test print
• Tips on cleaning up DEVDs
• All option descriptions are on-line in the IAPS.
• IDB Reference Manual (advanced options and events)
• The Printing Environment Guide for OS/400 has additional information.

Support Policies and Procedures

Please note that Intermate primarily offers support to partners (dealers and so on). If you are an "ordinary" end-user, please contact your point-of-purchase before contacting us.

To partners: If you need support, please describe the problem in detail in a mail to support@intermate.com.
Help us help you by including as much of the following information as possible:

1. A detailed description of the problem. Include and comment concrete illustrations whenever possible.
2. The IAPS information found in the Status menu group: Overall Status. Always include code levels  (V6x_x_xx and G53-xx-xx ) and model.
3. Type of host (hardware and operating system) and the settings you use for the host "writer" (printer driver).
4. Printer type and model. Status sheet from the printer.

Links 

 RMA (Return Materials Authorization Procedure)

 FAQs (Questions & Answers) for all products