Support & Training

IAPS ThinPrint - Product Support Portal

Firmware & Utilities

Documentation

Getting Started - hardware installation and initial configuration using the Appliance Launcher
Establishing first time contact to the IAPS with the IMCU (as alternative to the Appliance Launcher)
USA 7-bit ASCII character set (reference to help with naming reestrictions)
Options reference: All options are described in the online help (PDF printout).
Guide to IAPS ThinPrint (including .print AutoConnect and Connection Services) coming soon

Support Policies and Procedures

Please note that Intermate primarily offers support to partners (dealers and so on). If you are an "ordinary" end-user, please contact your point-of-purchase before contacting us.

To partners: If you need support, please describe the problem in detail in a mail to support@intermate.com.
Help us help you by including as much of the following information as possible:

A detailed description of the problem. Include and comment concrete illustrations whenever possible.
The IAPS information found in the Status menu group: Overall Status. Always include code levels (V6x_x_xx and G53-xx-xx) and model.
Network settings for the IAPS.
License informatoin in the IAPS.
What application are you printing from and on what platform?
What type of ThinPrint Server are you using?
Target printer configurations in the IAPS.
ThinPrint .print Client configurations in the IAPS.
Error Log in the IAPS
Printer type and model. Status sheet from the printer.

Links

RMA (Return Materials Authorization Procedure)

FAQs (Questions & Answers) for all products