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IAPS ThinPrint - Product Support Portal

Firmware & Utilities

• Firmware and Release Notes
• Appliance Launcher utility and Settings Sheet
• Intermate Management and Configuration Utility (IMCU)
  

Documentation

• Getting Started - hardware installation and initial configuration using the Appliance Launcher
• Options reference: All options are described in the products online help
• ThinPrint WhitePaper (Copyright ThinPrint) 

Support Policies and Procedures

Please note that Creo primarily offers support to partners (dealers and so on). If you are an "ordinary" end-user, please contact your point-of-purchase before contacting us.

To partners: If you need support, please describe the problem in detail in a mail to support@intermate.com.
Help us help you by including as much of the following information as possible:

1. A detailed description of the problem. Include and comment concrete illustrations whenever possible.
2. The IAPS information found in the Status menu group: Overall Status. Always include code levels (V6x_x_xx and G53-xx-xx) and model.
3. Network settings for the IAPS. 
4. License information in the IAPS.
5. What application are you printing from and on what platform?
6. What type of ThinPrint Server are you using?
7. Target printer configurations in the IAPS.
8. ThinPrint .print Client configurations in the IAPS.
9. Error Log in the IAPS
10. Printer type and model. Status sheet from the printer.
    

Additional Support info 

• RMA (Return Materials Authorization Procedure)
• Acknowledgement of forreign code in the product