RMA - Return Material Authorization procedure
This description is based on Intermate’s two (2) year hardware warranty, which provides remedy of defects in materials, design, and workmanship through free repair or replacement of the product. The two year warranty period starts from the date of delivery to the distributor/reseller. The distributer/reseller has responsiblity for issuing and fulfilling warranties given to their customers.
Standard RMA Procedure
All product returns must be handled through an authorised Intermate distributor or reseller. As part of the Intermate Warranty Service Program, Intermate offers to handle the logistics part of the RMA request directly with the final customer. All documentation will, however, always be issued through the authorised point-of-purchase distributor/reseller.
RMA (Return Material Authorization) number request
The attached RMA number request must be filled in to handle any products being returned to Intermate. Fill in the pdf form electronically and click "Send" to have it sent by e-mail; - or print out the form and mail or fax it. After you receive an RMA number, send the product to Intermate in the original or otherwise suitable packaging, including the RMA number and proof of purchase (for example the invoice).
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At Intermate, all handling of RMA is carried out by Mr. Lars B. Jespersen: tel.: +45 72 26 04 39, fax,: +45 72 26 04 04, E-mail
Definitions and Terms for Warranty Service
Replacement of Dead-On-Arrival (DOA) products:
DOA-products are defined as products which fail the first time they are switched on. This must happen within the first 30 days from the date of invoice from the authorised distributor/reseller; otherwise the problem will be handled as a standard warranty repair. Return the defective product to Intermate, using the standard RMA procedure. A replacement product can be ordered immediately from the authorised distributor/reseller.
Repair or replacement in the warranty period:
Defective products are defined as products which fail within a a period of two (2) years after date of purchase from the authorised distributor/reseller. Such defective products may be repaired free of change. Return the defective product to Intermate, using the standard RMA procedure. The repair time is approximately 5 working days after the receipt of the defective product at Intermate (in Denmark).
Manufacturer's limited warranty:
This warranty does not cover: normal wear and tear; - defects or damage due to faulty installation or operation; - defects or damage due to rough handling, being dropped, negligence or lack of reasonable care, exposure to extreme thermal or environmental conditions, or to rapid changes in such conditions, exposure to moisture or dampness, exposure to lightning; - defects or damage due to natural disasters; wars, riots or other major upheavals; - or performance failures of parties outside Intermate's control. This warranty is not enforceable if the product has been subject to any kind of tampering, modification, or alteration; or unauthorised repair; or if identifying information (model or serial number, etc) has been altered, tampered with, defaced or removed.
Manufacturer's limited liability:
To the extent permitted by applicable law, Intermate's liability shall be limited to the purchase value of the Product. To the extent permitted by applicable law(s) Intermate A/S disclaims any liability for damages arising from the use of this product or any other damages, including (though not limited to) lost profits or data, special, incidental, or other claims, even if Intermate has been specifically advised of the possibility of such claims. The above limitations shall not apply in case of gross negligence or intentional misconduct of Intermate or in case of death or personal injury resulting from Intermate's proven negligence.This Limited Warranty shall neither exclude nor limit i) any of your legal (statutory) rights under the applicable national laws or ii) any of your rights against the seller of the product.
Repair outside the warranty period
Repair outside the warranty period can be offered at hour price, currently EUR 170. V.A.T. and spare parts excluded, - or according to quotation. Repair outside the warranty period is offered according to regulations mandatory by EU law.
Last updated 2007-07-31