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Support Policies

Please note that Intermate primarily offers support to partners (e.g. value-added re-sellers, printer manufacturers). If you are an "ordinary" end-user, please contact your point-of-purchase before contacting us.

To partners: If you need support, please describe the problem in detail in a mail to support@intermate.com.
Please include as much of the following information as possible:

1. A detailed description of the problem. Include and comment concrete illustrations whenever possible.
2. The firmware code information found in the Status menu group: Overall Status - at a minimum code levels (V6x_x_xx and G58-xx-xx ) and model.
3. Type of host (hardware and operating system) and the settings you use for the target printer(s) used in your barcode service(s).
4. Printer type and model. Status sheet from the printer.
5. Trace results.

This will enable us to give you fast and efficient support.