Quick Guide for the Intermate100 Multi-Protocol Print Server ===================================================================== Version 8. June 2002. + New contact info 16 April 2003. Code level minimum G22_2251. This file is easiest to read using Courier 10. Purpose ====================================================================== The Quick Guide is meant to help you when you cannot obtain the full documentation or find it too inconvenient. There are, however, many important topics in the full documentation which cannot be handled in this Quick Guide, especially information on how to utilize "logical printers", the Network Destination Option (NDO, with Network Printers), and the Host Print Options (HPO) for printing from IBM hosts using IPDS, SCS TN3270E or SCS TN5250E. In addition, except for the "Main Status Pages", and using the TEST Button to reset some defaults,there is no information on management, monitoring and maintenance in this Quick Guide. Topics covered in the Quick Guide ====================================================================== A. LED Patterns in Various Modes B. The TEST Button used for printing Status & Quick Guide and for Resets C. Activation of New Settings requires rebooting D. Getting IP-connected: first-time contact E. Raw Socket Printing from a PC running Windows 2000 to a Local Printer F. Printing from an AIX LPD Queue G. Check-list for Configuration H. Frequently Asked Questions About IP Connections and Web Browsers List of full documentation ====================================================================== - These are all pdf files you can get from our web-site or from the CD-ROM packed with your print server: * Product Overview (also printed on a sheet) * Getting Started (also printed as a brochure) * Print Server Administration Manual * Printing Environment Guide for IBM Mainframes, including the two Host Print Options: IPDS and SCS TN3270E * Printing Environment Guide for IBM OS/400 Systems, including the two Host Print Options: IPDS and SCS TN5250E * Printing Environment Guide for Novell Netware IPX/SPX based printing(discontinued in code levels after G22_1491). - You can also find utilities on the CD-ROM and on our web-site. Where to Get Updates of Firmware, Special Files and Documentation ====================================================================== http://www.intermate.com Choose Support and then the "Support Site" for this product. Contact ====================================================================== Intermate A/S Kongevejen 194A DK-3460 Birkeroed Denmark Tel: +45 7226 0400 Fax: +45 7226 0404 sales@intermate.com support@intermate.com A. LED Patterns in Various Modes ====================================================================== Upper LED is red - "Error". Bottom LED is green - "Line". Power Up Mode: Error On & Line Off = Powering Up Error Off & Line On = Unit is Ready Normal Operation Mode: Error Off & Line On = On-line with LAN Error Off & Line Flashing = LAN traffic detected Both Off = no LAN detected / off-line Download mode with Intermate Download Utility & Serial Cable Error On & Line Off Download mode via FTP or FTP controlled by the IMCU Error Off & Line Flashing "Programming Flash Memory": This mode occures during boot after download of new firmare,file, etc. Both On = programming in progress. When the programming is done, the Intermate100 returns to normal operation mode: Error Off & Line On B. The TEST Button used for Status & Quick Guide - and for resets ====================================================================== The TEST button is located on the side of the unit. It is operated with a pen or similar pointed object. 1) Get Printed Information As stated on the label on the unit, you can get printed information if the unit is attached to the parallel port of a printer, and you press the TEST button while the unit is Ready (Error Off and Line On). Press & hold 1-2 seconds = Print Main Status Pages (often called Status Pages for short) These pages describe all current configurations, firmware level and the content of the System Log (errors, etc).since the last reboot. Press & hold at least 3 seconds = Print this Quick Guide 2) Factory Defaults (only settings, not code) You can also use the TEST Button to restore factory default settings. You can do two types of resets, The difference depends on how long you hold the Test Button before letting go. We recommend having the print server attached to a printer when you do a reset. It is easier to work with, and the operation will print a confirmation page which can be useful. Read the instructions first before proceeding.If you are not good at counting seconds, make sure you can see a watch or clock that shows seconds. Turn the unit off by pulling the power supply jack out of the print server. Press the TEST Button. Put the jack back in while you keep holding the Button for less than 15 sec.: Reset IP address, subnet mask & default gateway (default for each is 0.0.0.0) more than 30 sec.: Reset factory defaults, including IP address, subnet mask & default gateway. When you let go of the Button, a confirmation page will be printed if the reset has been successful. Reboot. A hardware reboot is easiest. Use the power supply jack to power the print server Off and then On. C. Activation of New Settings Requires Rebooting ====================================================================== To activate any new setting, the unit must be rebooted. Rebooting resets the information in the System Log. So it can be a good idea to print out the Main Status Pages before rebooting. You can do a hardware reboot by either by powering the print server Off and then On (power supply jack out and then in) or by powering the printer Off, waiting about 10 seconds, and then powering On. Remote rebooting: There are three methods: the HTTP-menu; Telnet; IMCU. All are shown in examples below. D. Getting IP-connected: first-time contact ====================================================================== Once the unit has an IP address other than 0.0.0.0, you can log on to it with a web browser or via Telnet for configuration, management and monitoring. This section tells you how to establish first-time contact. Information you need to have ready =================================== You need to know the MAC (hardware) address of the unit. This is written on the label. If the label is damaged or gone, you can find the MAC address on the Main Status Pages. In the examples we will use 00c0a200801e You must have the following information from (or approved by) your network administrator: * IP address - in the examples we will use 192.168.0.227 (DHCP: You need a temporary static address; see later). * Network Mask - in the examples we will use 255.255.255.0 (DCHP: Not necessary) * Default Gateway (unless Auto-Routing (RIP) is used). (DCHP: Not necessary) Host Name --------- You must choose a host name which will identify the unit in the the LAN environment.The unit will generate a default host name by attaching the last six digits from the MAC address to a prefix such as IM or IMA (depending on the product and model). You may use, modify, or totally replace this name. Name length: minimum 2 and maximum 16 printable ASCII characters. If you use the following guidelines, you will avoid conflicts caused by differing protocols found in today's typically mixed network environments: * Do not use any tabs or character spaces ("blanks") * There is no distinction made between upper and lower case. * You can make the name DNS qualified by adding a company domain name and a top domain, for example acc1.tops.com. * Permissible characters: alpha (A-Z), numeric (digits 0-9), minus sign (-), underscore (_) and period (.) * Periods are only allowed when they serve to delimit components of DNS qualified names ("domain style names"). * The first character must be alpha. * The last character must not be a minus sign, an underscore or a period. Finally, you may need to know the IP address of the workstation or PC from which you will be configuring the unit. Tip for Windows users: Use the following command in the command mode to find this IP address: Windows 95/98: winipcfg NT / Windows 2000 / XP:ipconfig Choosing a method ================== The methods available for setting the IP address vary depending on how your LAN environment is administered. When we discuss choosing a method, we are talking about the administration, and NOT the print platforms you will be using. In fact, some of these platforms, notably IBM Mainframes and Midrange (such as S/390 and AS/400) have no management facilities of this type. This is no cause for concern. Most LANs are administered from a Windows PC/workstation, an OS/2 workstation or a workstation running UNIX, AIX or Novell Netware. List of methods D1. IP address via ARP and PING. ARP does not work across routers. Can be used in any of the LAN management environments mentioned, but should not be used if your system administrator requires the use of a BOOTP server or an RARP server. D2. IP address via the management and configuration utility (IMCU). Can only be used for managing from a Windows workstation. Because the IMCU detects network devices at the hardware level you can set an IP address for a segment unreachable from your workstation, do all or most of your configurations, and then move the Intermate100 to the segment containing that IP address. D3. IP address via a BOOTP-server. Novell Netware, AIX, UNIX, AIX, OS/2. D4. IP address via a RARP-server. RARP does not work across routers. UNIX only. D5. IP address via a DHCP-server. You must use D1 or D2 to assign a temporary static IP address before setting the unit to use DHCP from that point on. To use a method that does not work across routers (D1 or D4), you must ensure that the Intermate100 you want to make contact with is on the same network segment as the workstation. Consult your network / system administrator when in doubt. D.1 IP address via ARP and PING =============================== 1. Make sure the Intermate100 is connected to the LAN and that it and the printer both are powered On. 2. Check the current IP number for the Intermate100 on the Main Status Pages. Print them by pressing the TEST Button for 1-2 seconds. 3. If the IP address is different from 0.0.0.0, you must reset it as epxlained in B2. 4. Insert the relationship between the new IP address and the hardware (MAC) address in your terminal's ARP cache. From OS/2, UNIX, AIX: arp -s 192.168.0.227 00:c0:a2:00:80:1e From Windows 95/98, NT, Windows 2000, and Windows XP: arp -s 192.168.0.227 00-c0-a2-00-80-1e You can, of course, assign a host name to the Intermate100 and use the host name address in the ARP command: 5. Ping the new IP address to store it in the Intermate100. ping 192.168.0.227 6. Wait for the Intermate100 to reboot automatically. 7. Log on to the Intermate100 with a web browser or via Telnet as user "admin" with the password "admin". http://192.168.0.227 Or telnet 192.168.0.227 8. Select TCP/IP. 9. Set the Subnet Mask. 10. If Auto Routing (RIP) is not used in your network environment, you must also set the Default Gateway as instructed by the network administrator. 11. Save the new settings and reboot the Intermate100. The unit is now ready for further configuration. D2. IP address via the IMCU ============================ The Intermate Management and Configuration Utility (IMCU) is a web- based tool for the management and configuration of Intermate print servers in small to medium-scale IP networks. The system consists of an HTTP-based Windows NT service, with software agents distributed across the network to communicate with print servers on each physical LAN. This approach enables a network/printer administrator to configure devices with mis- or unconfigured IP settings anywhere in the network, using a standard web browser. Limited SNMP support is available for monitoring third party or legacy Intermate print servers. System Requirements: * IMCU Server: Windows XP, Windows 2000, Windows NT 4.0 (server or work station), or Windows 9x. TCP/IP must be installed. * Agent: Each agent runs on a host. If this host is a PC, the system requirements are as described for the IMCU server. You can also activate the embedded agent on an Intermate100. **** Important: About user name and password on an IMCU server*** If the IMCU has been used before, the first user may have used an alternative user name, namely imcu. This account name cannot be changed. If they have not changed the password, it will be imcu.User name and password are case-sensitive. If you have questions after you get logged on to an IMCU server, try the extensive help file (it opens in a new browser instance when you press the question-mark icon), or consult the Print Server Administration Manual. Installing an IMCU server (if you don't already have access to one) =================================================================== The IMCU installation program (P19-xxxx.exe) is found on the CD-ROM but if you can't find it, or think that the CD-ROM is getting obsolete, download it from www.intermate.com/imcu.htm. Remember that you must be logged on to the computer with a Windows NT account with administrative rights if you will be installing on Windows NT, Windows 2000 or Windows XP. The installation program will give you the possibility of installing a server, an agent, or both. It is a good idea to choose both, especially if the machine is on the segment where you will be installing the Intermate100, because you will then have an agent that can detect the unit. During installation, the program asks for a port number for the server (default is 80). Change the port number if another service already uses it. Tip: You can check to see the ports your workstation is listening on by using the DOS command netstat -a or netstat -an. Using an IMCU Server to contact your (new) Intermate100 ======================================================= 1. Power On the Intermate100 and the printer. 2. Attach to the IMCU server with a web browser. If the IMCU server is not on your own work station: Example: http://192.168.0.38 (default port) http://192.168.0.38:81 (alternative port) If the IMCU server is on your own work station: http://127.0.0.1 (loop-back local address, default port) http://127.0.0.1:81 (loop-back local address, alternative port) 3. Log-in. On a previously unused IMCU server, the user name/ account is admin (and cannot be changed). The initial password is admin.Both user name and password are case-sensitive. 4. Now you have to find your Intermate100 using its MAC address. What happens next depends on whether or not there is already an "agent" on the segment on which the Intermate 100 is currently placed. If there is not, proceed to step 5. If there is, jump to step 6. 5. You need to create an agent for the segment on which the Intermate 100 is currently placed. There are three paths to choose from. (a) If you have a previously installed an Intermate print server on the segment, you can log on to it and choose [IMCU Agent] > Enable. Save and reboot. Return to the IMCU Server, select Agent Management (the icon with a drawing of a sneaky-looking cigarette-smoking man). Select New. Fill out the necessary information and then select Add. The necessary information is: * IP address of the print server hosting the agent. * Agent Name (unless you are satisfied with the host IP address as the agent name). Leave the port alone (8888). * You will probably not want to change the refresh or timeout intervals; check the on-line help if you are in doubt. (b) If this is the first Intermate print server on the segment, you can do a "remote" agent installation if both the IMCU server and the PC which is to host the agent are running NT 4 or higher (Windows 2000, Windows XP). Select Agent Management (the icon with a drawing of a sneaky-looking cigarette-smoking man). Select New. Fill out the necessary information and then select Install. The necessary information is: * IP address of the PC to host the agent. * Agent Name (unless you are satisfied with the host IP address as the agent name). Leave the port alone (8888). * You will probably not want to change the refresh or timeout intervals; check the on-line help if you are in doubt After you select Install, you will be asked to enter a Windows NT account with administrative rights on the PC. You must enter Domain, Username, and Password. Click Install. (c) If neither (a) nor (b) applies, you will have to install an IMCU agent directly on a PC on the desired segment, for example your own work station. Perform this installation with the IMCU- Installation Program, choosing "Agent Only". Afterwards, return to the IMCU server. Select Agent Management (the icon with a drawing of a sneaky-looking cigarette- smoking man). Select New. Fill out the information shown in 5(b). Finish by selecting Add (instead of Install). 6. Click on the Device List icon (looks like a stack of floppy disks). 7. Find the relevant agent. Use the Expand icon to bring forth the list of network devices discovered by the agent. Refresh the list with the refresh icon (not your browser's refresh). If the MAC address for your Intermate100 does not show up, read in the help file and check your work for mistakes. 8. Double-click on the MAC address for your Intermate100. Assign the new IP address, subnet mask, and Default Gateway (if Auto- routing (RIP) is not used in your environment). Disable BOOTP and RARP. Let DHCP stand as not enabled unless you are using this procedure as a preparation for using DHCP assignment after the initial contact. Click "Save and Reboot". The Intermate100 is now ready for further configuration. If you like, you can attach to it from the list of devices discovered by the agent; just click on the IP-address. D3. IP address via a BOOTP-server ================================= 1. Make sure that the Intermate100 is powered Off. If it is installed in a printer, it is best that the printer is powered On. 2. Insert the following sequence in the bootptab file on the host. Syntax (written on a single line; it will rarely be possible to write the whole string on a single line, and you can usually use backslash at the end of each line to indicate that the definition continues) : ht=: ha=: hn: ip=: sm=: gw= Example: íma00801e: ht=ether: ha=00c0a200801e: hn: \ ip=192.168.0.227: sm=255.255.255.0: gw=192.168.0.1 3. On platforms other than OS/2, you may need to reinitialise the BOOTP-server every time you make changes to the [ /etc/bootptab ] file in order to be sure the changes take immediate effect. For the AIX platform, however, it is sufficient to refresh the intetd subsystem. Syntax: refresh -s inetd. Refer to your system's documentation. 4. Be sure that the Intermate100 is attached to the LAN and power it on. 5. Log on to the Intermate100 with a web browser or via Telnet as user "admin" with the password "admin". http://192.168.0.227 Or telnet 192.168.0.227 6. Select TCP/IP. 7. Disable RARP and DHCP. Note that the BOOTP delivers not only the IP address, but also the subnet mask and the default gateway. 8. Save the new settings and reboot the Intermate100. The unit is now ready for further configuration. D4. IP address via a RARP-server (UNIX only) ============================================ 1. Make sure that the Intermate100 is powered Off. If it is installed in a printer, it is best that the printer is powered On. 2. Add the following line to the /etc/rarpd.cf file. Syntax: Example: 192.168.0.227 00:c0:a2:00:80:1e or the following line to the /etc/ethers file Syntax: Example: 00:c0:a2:00:80:1e íma00801e 3. Update your host table and alias name databases. 4. Start the RARP daemon, if is not already running. rarpd -a 5. Be sure that the Intermate100 is attached to the LAN and power it on. 6. Log on to the Intermate100 with a web browser or via Telnet as user "admin" with the password "admin". http://192.168.0.227 Or telnet 192.168.0.227 7. Select TCP/IP. 8. Set the Subnet Mask. 9. If Auto Routing (RIP) is not used in your network environment, you must also set the Default Gateway. 9. Disable BOOTP and DHCP. 10. Save the new settings and reboot the Intermate100. The Intermate100 is now ready for further configuration. D5. IP address via a DHCP-server ================================== 1. Assign a temporary static address using ARP/PING or the IMCU. 2. Log on to the Intermate100 with a web browser or via Telnet as user "admin" with the password "admin". http://192.168.0.227 Or telnet 192.168.0.227 3. Select TCP/IP. 4. Disable BOOTP and RARP. 5. Enable DHCP. 6. Save the new settings and reboot the Intermate100. The Intermate100 is now ready for further configuration. E. Raw Socket Printing from a Windows 2000 to a Local Printer ====================================================================== If you just want to print Raw Socket to the printer to which the unit is attached, your Intermate100 is ready to be used without additional configuration. But you do, of course, need to define a printer in your printing environment. The following instructions are for setting up a Windows 2000 work station so that its user can send a job for processing by the Intermate100 using a Raw Socket protocol (also known as Port 9100 or Reverse Telnet). Note: The tasks described below for Windows 2000 are the same as those needed for Raw Socket printing from Windows XP. Information on using other supported protocols in all supported Windows environments and on how to print using Raw Socket from a PC running Windows 9x or NT 4.0 is available in the Print Server Administration Manual. We have a free utility - the Intermate Print Port (P17-9381) - with which you can create the necessary IP port or ports to handle Raw Socket and/or LPR queues running Windows 9x, as well as Raw Socket and/or LPR queues running NT 4.0 (which has a native LPR port). This utility is on the CD and on our web-site. Windows 2000: Choose Settings > Printers > Add Printer. Follow the instructions given by the "Add Print Wizard". The important things to notice are listed below. 1. Choose local printer (yes, local). 2. Add a new port. This is defined as a combination of a given IP address (in our example 192.168.0.227) and a port type. Available port types are displayed on the "Type" pull down list. At this point, you cannot directly specify Raw Socket, but must choose the heading "Standard TCP/IP Port"; you may have to scroll down a bit to find this heading on the list. Choosing this port type starts the "Add Standard TCP/IP Printer Port Wizard". 3. As you type in the IP address for the Intermate100, the wizard will generate a Port Name consisting of the IP adress pre-fixed with the tring "IP_". You may change the name. 4. When asked for additional information about the device types, choose "Standard: Generic Network Card". Its default settings are SNMP activated with the Raw/Port 9100 protocol. 5. You will be returned to the Add Printer Wizard, where you will indicate the manufacturer and type of printer. If you already have a printer definition for this printer type, keep the existing driver (you can always change it later - see %% below). 6. You will be asked to "Name Your Printer." If you have several different printer" definitions for the same physical printer in your network,choose a name which will help to keep track of them. Tip: The definition of a "printer" consists of three elements: a) a physical printer from a specific printer manufacturer and of a specific type or model, with a specific IP address; b) a specific driver to be used; c) the port name to be used. 7. Decide whether or not you want to share the printer. 8. Decide whether or not you want a test page printed. If so, it will be printed **after** you click "Finish". %% If you need to adjust or add information to the printer definition, do it later. Choose Settings > Printer; right-click on the new printer you have defined, and choose "Properties". This is much safer than trying to set everything in connection with "adding" the new printer. F. Printing From an AIX LPD Queue ====================================================================== You can use qprt to place jobs in the print queue. lpr and lp commands are also supported. Mandatory fields to configure on the host: * Name of the local queue to add on the AIX host. * Destination Host: Use the IP address you have assigned to the Intermate100. * Name of the remote queue: Name the queue PAR_B if you can use our default queue type, which is Binary Transfer (no conversion). For other possibilities, please consult the Print Server Administration Manual. * Name of the device to add. G. Check-list for configuration ====================================================================== There are many concepts in this check-list which are not explained. If you are in doubt about their meaning, please consult the full documentation. The default password is admin and the password is "admin". Configure the remaining parameters in the TCP/IP configuration group. Host name is mandatory. DNS server is where the Intermate101 looks host names up if you enter them instead of IP addresses for various servers and hosts in other configurations. Registering a WINS server makes your Intermate100 known to an NT environment. Configure the General settings & Network settings. Change the password. Enter your license key if you have purchased one or more of the available options: Network Destination Option (NDO); Host Print Option (SCS TNe and/or IPDS). If your point-of-purchase has already installed a Software Key, it will be written on the label on the back of the unit. If you get a key yourself, we recommend that you write it on the label. Configure one or more Target Printers: * Configure the Local Printer; this is the physical printer to which the Intermate100 is directly attached. * If you have the NDO, configure up to four Network Printers. Note: Network printers should support the status information nodes defined in the Printer MIB (RFC1759) and some host information nodes of the Host Resources MIB (RFC1518). Printers without this support can be used, but no useful monitoring information will be provided in the Intermate100's "Target Printer Information". Releases prior to G22_2171: In order for a print job to reach a Target Printer, it must be carried by a Logical Printer. And in the later releases, a Logical Printer is sometimes necessary. More information on this is provided below, under "About Service- Configuration" and under "Configuration Tips". Configure the status monitoring aid of your choice from among e-mail notification, SNMP and enabling of the embedded IMCU agent. Configure the services you want to use from among the following possibilites: * Raw Socket TCP Port (up to 4) * LPR queue (up to 8 configurable; there are also 4 non-configurable) * FTP * IPP (Internet Printing Protocol) * ThinPrint * Novell Netware IPX/SPX (discontinued in code levels after G22_1491) * IPDS * TN5250E (host-sessions - up to 4) * TN3270E (host-session) See the checklist below concerning configuring a service. Remember that it is necessary to reboot in order to activate new settings. Finally, it is always a good idea to document your configurations by printing the Main Status Pages (see section B in this guide). Definition of a printer in the printing environment --------------------------------------------------- For each service, you must configure one or more printer-definitions (often just called "printer"). Thie printing environment is the origin of a print job sent to the Intermate101. In IBM environments we talk of printers on the host. The printer-definition will act as a client to your multi-protocol print server. In complex setups, you may need to cycle back and forth a few times to coordinate the settings on the Intermate101 (service configurations and Host Print Options) with the printer-definition(s). About Service-Configuration on the Intermate100 ------------------------------------------------ Configuration is done on one or more configuration pages dedicated to the particular kind of service. Unless you are using NDO and selecting a network printer directly (G22_2171 and higher), you need to appoint a Logical Printer (output control) for each service you want to use. Check the logical printer definition to make sure it does what you want it to: * Does it print to the Target Printer (Local Printer, single Network Printer or Load Balancing Pool) you want used? * If the target is a Pool, are the printers compatible with each other and listed in an appropriate order? Note that even with the new NDO, a logical printer is needed to select a Pool. * Are string before and/or string after (if any) correctly defined? * Are substitution string(s) (if any) correctly listed? Before assigning the string substitutions, you must create the substitution pairs. Any substitution pair can be used in any logical printer definition you want, provided, of course, that the print protocols and methods using the logical printer are appropriate. Check to be sure that the Target Printer is configured properly. * If the Target Printer chosen is the Local Printer, check the settings under "Output Control" > [Local Printer Parallel Port]. * If the Target Printer chosen is a Network Destination, then find this printer under "Output Control">[Network Destination Option] and check to be sure that the IP address (or name) is ok, and that the marked "print method" is one that is understood by the Target Printer and properly dimensioned for it. Do not confuse this "print method" with the input print protocol or HPO emulation used to carry the job as far as the Logical Printer layer, regardless of whether a logical printer is actually used. The "print method" for the Target Printer carries the job to the Target Printer, picking up from where the input print protocol or emulation leaves off. * If the Target Printer chosen is a Pool, then check to see that each of the individual printers in the pool are configured properly. Additional Configuration Tips for NDO Users ------------------------------------------- The configuration pages [Logical Printers 1-8] and [Substitution Strings] define the logical layer of output control. Because each Logical Printer must point to a physical printer (Target Printer), it is advisable to configure the physical printer(s) before going on to the logical, at least to begin with. The "System Target Printer" is where information such as the Main Status Pages are printed. Everything that is carried by logical printer 0 (zero, also called PR0) gets directed to the "System Target Printer". By default, the "System Target Printer" is the Local Printer. You can change this to a Network Printer if you like. H. Frequently Asked Questions About IP Connections and Web Browsers =================================================================== Q: Why can't I ping the Intermate100? A1: Make sure that - the Intermate100 is powered On - the cabling is okay. - the Intermate100 has been assigned the correct IP address by a server (BOOTP or RARP), if you use one. - the Intermate100 does not have the same IP address as another device in the network - the correct MAC (hardware) address has been mapped to the chosen IP address. - you specify the correct IP address in the ping command. - the terminal you are using is on the same LAN segment as the Intermate100. If you are using a route table make sure that it is set up correctly. Also make sure that the correct Gateway address has been specified in the Intermate100. A2: If you are using the "arp-ping" method to change the IP address from factory default (0.0.0.0), the first ping saves the address to the device, and you will get a "timeout" message. Ping again, and you should get a correct reply. Q: My browser does not display the web pages correctly. What can I do? A: Check that your browser supports frames and that the use of Java Script is enabled. Using a browser without Java Script (enabled) may limit the functionality or cause web pages to be displayed incorrectly. Q: I am using Windows95, and my arp command does not seem to work? A: Windows 95 does not add an entry in the arp table if this is empty. Just ping another IP device in the network, and enter the arp command again.