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Creo WinIPDS Lite - Product Support Portal

Software and Utilities download	Relevant IPDS terms
Get WinIPDS Lite up and running	Detailed specifications
	Additional Support Information

Program software & Utilities:  

• Software and Utilities Download 
• Intermate IPDS Capture Tool for the IAPS and WinIPDS Pro/Lite 
• IPDSTest - a PC based utility for replaying captured IPDS data
  

Guides to help you get the WinIPDS Lite up and running

• Getting Started (Accessible through the WinIAPS Pro/lite Web GUI).
• IBM Host configuration (zSeries OS/390 and iSeries AS/400)
• All option descriptions are on-line in the WinIPDS Lite web GUI.

Guides explaining relevant IPDS terms

• IPDS "Page" concepts and terms as implemented in the WinIPDS Pro/Lite and IAPS IPDS

Detailed specifications

• IPDS Resident Code Pages
• IPDS Resident Fonts
• IPDS Bar Codes
• True Type Fonts (installation and management)
• Object Containers (what is supported) 
  

Additional Support Information

If you need support, please describe the problem in detail in a mail to ipds_support@creoservers.com.

Please include as much of the following information as possible:

1. A detailed description of the problem. Include and comment concrete illustrations whenever possible.
2. The WinIPDS Lite information found in the Status menu group: Software/Firmware Version, namely code level (G59-xx-xx).
3. Preferably the information you received with the license key (the supported features)
4. Type of host (hardware; operating system; PSF or alternative product from LRS) and the settings you use for the host "writer".
5. Printer type and model. Status sheet from the printer.
6. A copy of the configuration profile (.cfg file) from the WinIPDS Lite (select 'Configuration > Import or Export' in the menu and select an appropriate place to save the file).
7. Results from a captured IPDS trace ( - see "Utilities" above).

This will enable us to give you fast and efficient support.

• Q&As (technical tips and information not included in above documentation)
• Acknowledgement of forreign code in the product

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